Meetings & Incentives: Corporate Meeting and Event Planning Company

Challenge: An existing client requested Meetings & Incentives to handle air for the first time for a medical meeting. Most of the attendees were physicians and other health care professionals, requiring an elevated level of customer service.

Solution: The Meetings & Incentives Air team negotiated air contracts to complement the client's existing contracts. To speed up the ticketing process, air information was collected on the registration site, and attendees were sent itineraries for review and approval within 24 hours of registration receipt.

Result: The Air team communicated with attendees regarding seat assignments and followed up with airlines to secure preferred seating. Since registration and air bookings were now handled by one vendor (Meetings & Incentives), it reduced the average time between registration and ticketing by 4 days. The client realized over 20% savings from previous supplier.