Anyone who’s been in business or sales long enough has seen firsthand that it’s much more cost effective to retain customers than to find new ones, and the same is true of a company’s most valuable assets: its employees. In my last blog post, I...
If you use an event technology platform, then you need a System Administrator. But what exactly does the role entail? The System Administrator is responsible for a specific technology platform and meeting the needs of the organization through system support, troubleshooting, maintenance, and account upkeep....
“Where are all the job seekers?” In 2023, I hear this question being asked by HR professionals and frontline managers on a daily basis. Qualified applicants are out there, but with so many unique job offerings available—from standard jobs now being fully remote to modern...
On March 19–22, 2023, New York City was the place to be for medical meeting and event professionals thanks to the industry’s largest, most influential conference: Pharma Forum. We were thrilled to have M&IW team members both attending and presenting at this impactful conference. In addition...
Every year, M&IW joins the rest of our industry in celebrating Global Meetings Industry Day (GMID), an international day of advocacy created to highlight the value of the meetings and events industry. From business meetings to incentive travel, conferences to conventions, there’s no denying the...
Originally published on November 6, 2017. Updated on March 22, 2023. M&IW was built on the expertise and high-touch service of our group travel management team. In fact, our third-generation, family-owned business started as a travel agency more than 50 years ago. Travel to and from...
If you’re looking for elite customer service for your event, look no further than attendee management. More than just registration, attendee coordinators provide personalized support to your attendees, guests, and VIPs; manage all special needs and requests; deliver personalized reports; and more. Sound surprising? Attendee management...
Originally published on October 9, 2019. Updated on March 6, 2023. The current state of affairs in HCP sourcing is a tricky business. Not only do meal caps for pharmaceutical meetings make it difficult for meeting planners to deliver quality food and beverage (F&B) at their...
Traditional work models no longer exist because of multiple factors that have influenced and changed the way we work. COVID, the Great Resignation, talent loss, talent shifts, inflation, emotional and physical burnout, customer behavior change, and other factors have made employees yearn for an easier path...
As we look forward to Employee Appreciation Day on the first Friday in March, consider how your organization says thank you to its most important assets: its employees. Recent data tells us the importance of rewarding and saying thank you to employees continues to be...